Delivery & Pick Up

NYC LOCAL DELIVERY

Standard Delivery can be selected at check-out. It is available within the five boroughs of New York City. The cost of delivery is automatically calculated for your order. 

Our plants and pots are prepped just for you and are available starting the next Jungle NYC business day, excluding holidays. The cutoff time for next day orders is 5pm EST. All orders must be delivered within 14 days, or they will be considered returned and you will be charged a 35% restocking fee.NYC Delivery Zones

We offer two local delivery services, with the base rate pricing below, by delivery zone. The final rate is based on the size and quantity of items and will be automatically calculated at checkout.

 
DAYS
ZONE A
ZONE B
ZONE C
ZONE D
Standard Delivery
Wed, Thurs, Fri
$25
$30
$50
$80
Door-to-Door Service*
Friday
$55 +stairs
$60 +stairs
$80 +stairs
$110 +stairs

 

Standard Delivery: Available at check-out. Our courier will deliver items to the ground floor of the recipient’s building. This is usually at the mail dropoff area or with a doorperson. Due to the sensitive nature of our plants they will not be left outside. 

Door-to-Door Service: By request onlyThis special service is helpful for large plants or big orders. With this service, items will be carried upstairs and placed in the space. This service is available on Fridays. Other days can be requested for an additional fee, see Time Window section. There is an additional $5 fee per flight of stairs for buildings without an elevator.

*To request Door-to-Door Delivery: Please book standard Local Delivery on Friday and contact us at hello@jungle.nyc. You will be billed separately for this service.


DELIVERY NOTIFICATIONS
The recipient will be notified via text message when the delivery is en route with tracking information, and after it has been delivered. In the event the courier is not able to get inside the building for drop off, the item(s) will be brought back to the Jungle NYC Store. You will need to contact us to arrange another delivery or come to pick them up. The same delivery rates apply. 


DELIVERY DAY & TIME WINDOW
You will be able to select your preferred delivery time at checkout. Standard Delivery is available Wednesdays, Thursdays, and Fridays. Door-to-Door delivery is available on Fridays, provided you contact us to request it. All deliveries arrive within the time window of 12-4 PM. 

If you’d like delivery on a different day or outside of the standard time window, it may be possible for an additional charge, starting at $50. 

Same-day delivery may be available for an additional charge, starting at $50. 


DELIVERY LOCATIONS
Standard Delivery is available within the five boroughs of New York City: Manhattan, Brooklyn, Queens, Staten Island, and Bronx. Delivery rates vary based on location and are automatically calculated at checkout. 

Delivery to locations immediately around New York City (Yonkers, NJ, etc) may be possible, depending on the delivery schedule. Please contact us to inquire about availability and pricing for delivery outside of NYC.


To arrange Door-to-Door delivery, request special delivery, or ask any delivery-related questions, please CONTACT US ->



IN-STORE PICK UP

Orders can also be picked up by visiting our store in Williamsburg, Brooklyn. You will be notified when your items are ready for pickup. To pick up your things, please bring your receipt to pick up your order. Orders must be picked up within 14 days, or they will be considered returned and you will be charged a 20% restocking fee.

You can find our Williamsburg store location and its hours HERE ->